Return your equipment at no cost to you within 21 days to avoid a $150 charge.
Take original Wi-Fi Gateway and power cord to nearest The UPS Store.
Bring your AT&T account number located on your packing slip.
Please do not return other devices.
Can I return uverse equipment to AT&T store?
Look on your bill, or find it now. FedEx Office® or The UPS Store® will pack and ship your equipment back to us at no charge to you. You’ll get a receipt that confirms your return and immediately tells us that your equipment is on its way.
Do I have to return my AT&T modem?
Important time sensitive return policy
Failure to return your equipment within 21 days from the date the order for new equipment was placed will result in an equipment charge of $150 per unit to be billed to your account or credit card.
What is AT&T return policy?
AT&T offers a return policy for equipment and services purchased directly from AT&T. This return policy may not reflect the policies of AT&T authorized retailers. If the phone or device you purchased doesn’t meet your expectations, return it by mail within 30 days from the date the equipment was shipped.
Can you exchange a phone at AT&T?
You can return or exchange your device during the return and exchange period if you purchased directly from AT&T through one of the following: Corporate-owned AT&T retail store. Over the phone from AT&T. Online from att.com.