Why Is My Dish Joey Not Working?

Unplug the power cord of your DISH receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

If you have a Hopper & Joey system, unplug the power cord of the Hopper (larger receiver).

The reset process my take up to 5 minutes to complete.

Why are some of my dish channels not working?

To perform a power reset, unplug the receiver from the power outlet for 10 seconds, and then plug it back in. The power cord usually has a red tag, so you can easily identify it. If you are still experiencing an issue, please chat with us online at mydish.com/chat or call us at 1-800-333-3474.

How do I reset my Joey?

Reset your Joey

Go to the room with the smaller Joey receiver. On the front of the Joey, hold the Power button down for about 5 seconds. The reset process may take up to 5 minutes to complete.

How do I reboot my Dish TV?

How-To: Reset Your Dish TV HD Set Top Box for Better Performance [With Pictures]

  • Step 1: On your set-top box remote, press and hold the “Menu” button.
  • Step 2: In this menu, select the “System Setup” menu item and press “OK”.
  • Step 3: In the “System Setup” menu screen, select the “Erase EPG” menu item and press “OK”.

Follow this guide to set up your replacement Wireless Joey receiver.

  1. Unpack the new Joey.
  2. Unplug the current receiver.
  3. Swap the old and new Joeys.
  4. Connect Joey-to-TV wiring.
  5. Power on the Joey.
  6. On the Joey, press the Select button.
  7. On the Access Point, press the WPS button.
  8. Look for the Installation Wizard.